This refund & cancellation policy is adopted by all users of Mauto and will apply to all cabs as arranged on the customers’ behalf through Mauto which is maintained by Makrick Transports Pvt Ltd, also known as Mauto.
All cancellations of local(within the vicinity of the city) journeys made before the booking time and prior to vehicle dispatch will not incur a penalty charge. All airport journeys must be cancelled no less than 24 hours prior to the pick-up time. If you need to cancel a booking please contact us by phoning our call centre on 0891 - 6668787.
As a general rule local(within the vicinity of the city) journeys are normally dispatched once accepting booking from user. Cancellations for local(within the vicinity of the city) journeys made prior to the booking time, but after a vehicle has been dispatched will be subject to a charge up to the full price of the fare. Cancellations for airport journeys made less than 24 hours prior to the pickup time will be subject to a charge up to the full price of the fare.
In the instance of a late cancellation fee being levied for non-prepaid journeys an invoice for the fee plus VAT will be issued. The invoice must be paid within 30 days of invoice date and any unpaid invoices will incur a maximum 100% charge of the original invoice amount. The time stipulated for payment shall be of the essence of the Agreement. Failure to pay within the period specified shall entitle us to write to you and upon the expiration of seven days’ notice, to charge you for costs and expenses incurred in recovering late payments, Mauto places a temporary authorization hold on your payment method.
If you were incorrectly charged a cancellation fee, let us know why here. Please make sure you've selected the correct trip.Cancellation fees are charged to compensate drivers for time invested in traveling to a rider's pickup location.
When a driver is along the way to your pickup location, you can use your app to cancel your ride request. Your account may be charged a cancellation fee. This depends on how much time has passed between when the driver accepted your request and when you cancel.
All refunds must be requested within 10 days of the original booking date. Refunds to credit/debit cards can only be refunded to the original card used. Refunds made by cheque can only be made out to the customer who made the original booking.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your Bank Account or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
If coupons are applied during the filling of wallet, the coupon value / cash back will be excluded and remaining amount will be returned.